Reference

How We Handle Your Information

We collect and protect the account details, wallet transaction records and device information you share when you deposit via bKash, Nagad or Rocket, place a bet or contact support.

Account securityWallet privacyContact controlRetention limitsYour access rights
cb99 How We Handle Your Information
DATA SAFEGUARDS

How We Protect What You Share

We encrypt wallet transaction details between your device and our server using SSL certificates, hash your password so even our staff cannot read it and restrict database access to authorised personnel only. Session cookies expire when you close your browser, and you can clear device-stored data anytime through your browser cache settings without affecting your account balance or game history.

Secure Connections

Every page on cb99 runs over HTTPS, which encrypts the data travelling between your phone and our server. When you enter your bKash number or Rocket PIN the connection scrambles that information so third parties cannot intercept it in transit.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can block marketing cookies in your browser without breaking account functions; the login and wallet features work with only essential cookies enabled.

Data Retention

We keep transaction records for the period required by financial regulations, typically three years from your last activity. Account profiles inactive for over a year are anonymised; your username and contact details are removed while deposit and withdrawal summaries stay for audit compliance.

Request Changes

You can ask us to correct an outdated email address, request a copy of the data we hold or delete records no longer required by law. Contact live chat or send an email with your username and registered mobile number; we verify your identity before making changes to protect your account.

PRIVACY QUESTIONS

Reach Us About Your Data

If you want to see what information we hold, correct a detail or ask us to remove data no longer needed, our support channels are ready. Live chat handles privacy requests during active hours, email delivers a written response within two business days and the account dashboard lets you update your contact preferences directly without waiting for manual review.

Team online

Live Chat

Open the chat widget in the bottom corner of any page, select the privacy topic and describe your request. An agent will confirm your identity through your registered mobile number before accessing your records. Live chat runs daily; check the widget for current availability.

Email Support

Send your data request to the support email shown in your account footer, include your registered mobile number and username so we can verify your identity. We respond within two business days with the information you requested or the steps needed to complete your request.

Account Dashboard

Log in and visit the settings panel to update your email address, change marketing preferences or review recent login activity. You can download a summary of your transaction history directly from the dashboard without contacting support for routine record requests.

Privacy Policy Questions Answered

We collect your mobile number, email address and wallet identifiers when you register. During deposits via bKash, Nagad or Rocket we log transaction amounts and timestamps. We also record your device type and IP address to secure your account and prevent fraud.

Yes. Contact live chat or email support with your username and registered mobile number to request a data summary. We verify your identity then send a report listing your account details, transaction history and recent login activity within two business days.

We retain deposit and withdrawal logs for three years from your last activity to meet financial audit requirements. If you close your account we anonymise your profile after thirty days, removing contact details while keeping transaction summaries for regulatory compliance.

We share transaction details with payment processors only to clear your bKash, Nagad or Rocket deposits and withdrawals. We do not sell your personal information to advertisers or external marketing platforms. We may disclose records if required by law enforcement or court order.

Click the unsubscribe link in any marketing email footer to opt out immediately. You can also log in to your account dashboard and disable promotional messages in the notification settings. Account alerts and withdrawal confirmations continue even after you unsubscribe from marketing.

We use session cookies to keep you logged in, preference cookies to remember language settings and marketing cookies to show relevant offers. You can block marketing cookies in your browser settings without losing account functions; only session cookies are essential for login and wallet operations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.